Arbys delivery of UpUp delivery times is a bit disappointing, according to a new report from Wired.
In the latest update, the company says its customers have reported their delivery times as up to 10 minutes longer than they expected, with the delays mostly occurring in Chicago, Los Angeles, New York City, San Francisco, Washington D.C., and Philadelphia.
“Arbys is aware of the delay in delivery times and has begun the process of rerouting all orders,” a spokesperson for the chain said.
“In addition, Arbys is providing the customer with a free UPS Next Day service to ensure the quickest delivery time.”
The company’s website has more information about the delays, including the “fastest and most reliable way to get your order,” and how it’s working with its suppliers to ensure delivery times for customers’ orders are as expected.
UpUp, which is a digital delivery platform, is available in all U.S. cities, but it’s unclear whether customers in Chicago and Los Angeles will be able to use it due to Chicago’s restrictions on delivery time.
“While we appreciate your patience, we cannot be responsible for any delays in your order or delivery,” the company said in its statement.
Arbys spokesperson said the company is working with UPS to provide a solution for those who have ordered Ups and Upup.
“We apologize for the inconvenience, and we will be working with our suppliers to make sure this is rectified for all customers in the coming days,” the spokesperson added.
The company also added that its customers should not wait too long for Ups delivery.
“The best way to find out if your order is on its way is to order and get your package in as soon as possible,” the statement read.
The Ups delivery time is only one of several delivery delays that have affected customers in recent weeks.
Earlier this month, Arzneft ordered an additional order from Arby, and was unable to get it delivered until Friday, according a tweet from the company’s official account.
“Our delivery system has become more efficient, but we’re still not able to deliver the order that we were hoping to,” the tweet read.
On March 7, Arbys ordered a delivery from DHL and was turned down for several days, according an email sent to customers by the company.
In May, it also received an email saying that the company was unable “to deliver to a warehouse” due to the weather.
In April, the chain also reported a delivery failure on Tuesday.
The UPS spokesperson told Wired that Arbys delivery service has “an automated process that will process any orders received.”